PRIVACY POLICY
Introduction
Nora Capò Jewellery respects the privacy of our consumers and visitors and recognises the importance of protecting the information collected about them. We have established procedures that ensure your personal data is processed in a responsible manner.
This privacy policy explains who we are, how we collect, share and process personal data, and how you can exercise your privacy related rights.
Nora Capò Jewellery uses information from our interactions with you and other consumers, as well as third parties to help achieve our goal of providing the highest quality products and services.
For online visitors and consumers located in the EU/EEA, reference is made to relevant articles of the EU General Data Protection Regulation (EU) 2016/679 (‘GDPR’).
Who controls your personal data?
Nora Capò Jewellery (hereafter named “Nora Capò Jewellery”, “we”, “us” or “our”) determines as the data controller the purposes and means of processing of your personal data. The data controller is legally responsible for the processing of your personal data and you can contact Nora Capò Jewellery if you have any questions about our processing or if you wish to exercise your rights (please refer below paragraph 6).
Data controller contact details:
Nora Capò Jewellery
Ryesgade 108A, kl. 2
2100 Copenhagen Ø, Denmark
CVR: 38905694
How we process your personal data
All our activities are based on stringent ethical principles and legal requirements, and we are committed to protect the privacy of all consumers and visitors to our website. For this reason, the way in which we collect and store information, including personal data, is dependent on how our website and related services are used. We do not collect any sensitive personal data about you.
In the following, you can read about the different processing activities Nora Capò Jewellery may perform using your personal data.
3.1 Collection of data through your interaction with us
Various technologies may be used on our website, e-mail and advertising services in order to improve them, make them more efficient and secure as well as improve your user experience. Such technologies may lead to personal data being collected automatically by us or by third parties on our behalf. Examples of such technologies include cookies and server communication. The provision of your personal data for this purpose is not a contractual requirement but will be processed as part of our web services. If you choose to opt out of these technologies, Nora Capò Jewellery may not be able to provide you with all the relevant features on the website which may have an impact on your experience with the website.
When you visit Nora Capò Jewellery’s website, your personal data can be processed for marketing and personalisation purposes through web-analytics, which may include: A/B testing and product browsing analyses, and analysis on traffic sources, internal search, purchase, devices, as well as retargeting, through the use of cookies and similar tracking technologies. For more information on how we use cookies and similar technologies, please refer to section 4 below.
Use of retargeting technologies
This allows us to target and serve personalized advertisements to visitors online, who have already shown interest in our products or brand through interaction with our website. Retargeting technologies analyze your previous behavior on our website, to create a unique advertisement profile in order to show personalized advertisement across the internet.
Social media partners
We may also use the same social networks to collect data about you to measure ad- and campaign performance, building advertising audiences, improve ad delivery and to deliver personalized content. This data is collected using a pixel or similar technology. The data collected through these means may include, but are not limited to the web browser you use, online identifiers such your IP-address and/or information about the type of interactions you did whilst visiting our website e.g. conducting a purchase, browsing our products or signing up to electronic marketing such as newsletter emails or SMS.
We may process your personal data for marketing and analysis purposes based on our legitimate interests, as permitted under GDPR Art. 6(1)(f). Our legitimate interest is to provide you with relevant and personalized offerings, products, and services that better meet your needs and preferences. This includes tailoring our communications and marketing to align with your preferences and interests.
We use your personal data to deliver targeted advertising on platforms such as Facebook, Google, Instagram, TikTok, Pinterest, and Snapchat. This allows us to show you products and services that are more likely to be of interest to you. Before sharing your data with these platforms, we ensure it is securely protected, and we only share the minimum information necessary for this purpose. In addition to marketing, we also process your personal data for analytical purposes. This helps us to better understand customer behavior, improve our products and services, and enhance your overall experience with us.
You have the right to object at any time to the processing of your personal data for these purposes. If you object to processing for direct marketing, we will cease processing your data for this purpose immediately. To exercise your right to object, please write to us at noracapojewellery@gmail.com. Your objection will be handled promptly, and we will confirm the cessation of processing without undue delay.
Behavioural web data
When you visit our website, data is sent from your browser to our server. If you have enabled cookies and web-analytics, this data makes it possible for us to optimise our services and improve your experience on our website. The data is automatically collected from external platforms like Facebook, Google, Instagram, TikTok, Pinterest, and Snapchat on our behalf.
Behavioural web data may include personal data about your browsing behaviour, such as navigation on our website, date and time of visit and document referrer. It may also include personal data about your system preferences and devices, such as user agent and IP address.
If you haven’t enabled cookies, Nora Capò Jewellery will only process your IP address and which browser you use.
Geolocation data
We may use an indication of your location for geographical segmentation of our consumer groups. This is done when you open an email from Nora Capò Jewellery, where your IP address is captured and matched against a table of latitudes and longitudes. However, no GPS tracking or monitoring of you is used for this purpose. You can enable or disable your location services in your device or browser settings
3.2 Surveys on customer satisfaction
We may ask you to complete surveys that we use for personalising your experience with Nora Capò Jewellery and for research purposes to improve our general customer experience to increase customer satisfaction. For instance, we may utilize the information for marketing or re-targeting purposes and to show you more relevant content on the website, or use the information to identify which improvements in store or online, should be prioritized.
The completion of surveys is voluntary. The surveys about your user experience on the Nora Capò Jewellery website, with our Customer Service team, your experience at Nora Capò Jewellery store or any other of our services may be completed through a webform or through email. The provision of your personal data for this purpose is not a contractual requirement but is necessary for us to conduct the consumer satisfaction survey.
Nora Capò Jewellery processes your personal data from surveys on customer satisfaction based on our legitimate interest cf. GDPR Art. 6 (1), (f) to improve the general customer experience.
Personal data processed for surveys on consumer satisfaction may include:
Survey data through web forms and similar
Your satisfaction score, IP-address and user ID, your postal code and any comments you may provide us.
Survey data through email
The survey data may include; your contact information, purchasing tendencies and information about your shopping experiences with Nora Capò Jewellery.
3.3 Direct marketing
With your permission, we may contact you directly using the information you have provided us (e.g. via postal services, email, text messages, phone calls, QR-codes or other electronic means) for marketing, advertising, e.g. newsletter, SMS, personalised offers and market analysis purposes.
Nora Capò Jewellery’s processing of your personal data for direct marketing is not a contractual requirement, but an option for you, who is interested in receiving news about Nora Capò Jewellery special offers. If you choose not to give your consent for this purpose, we will not send you any newsletter emails or SMS. (Does not include service emails for Nora Capò Jewellery My Nora Capò Jewellery).
Nora Capò Jewellery processes your personal data for direct marketing, including subscription to electronic marketing such as newsletter emails or SMS, based on your consent cf. GDPR Art. 6 (1), (a). You are always allowed to withdraw your consent (please refer below paragraph 6.6), but be aware that this will not affect the lawfulness of the processing based on consent before its withdrawal.
The personal data processed for direct marketing purposes include, but not limited to: contact information, your general interaction with Nora Capò Jewellery (such as, but not limited to your shopping behaviour and interests in our online store and in physical Nora Capò Jewellery stores, and date of birth); your use of loyalty programs; your reviews of products; your opens and clicks of electronic marketing; your web behaviour, your electronic marketing subscriptions and your participation in campaigns or events.
In Section 6 you can find information about your rights, such as how to withdraw your consent or change your personal details.
3.5 Your order and customer service
When you order from our website, we may process your personal data for the purposes of providing your order, including: to notify you of the status of your order or delivery, to comply with your queries such as answering a question about our products, to fulfil your order, to process your payment by card and/or to provide consumer service to you.
The provision of the contact information is a contractual requirement and is necessary for Nora Capò Jewellery to provide you with the requested services. It is not possible to make a purchase on Nora Capò Jewellery’s website if you cannot provide us with the required information.
The processing of your personal data is necessary for us to fulfill our agreement with you or to handle your inquiries and the like before an agreement is entered into, cf. GDPR Art. 6 (1), (b) as well as the legitimate interest of Nora Capò Jewellery in performing consumer service and follow up, cf. GDPR Art. 6 (1), (f).
Personal data processed by Nora Capò Jewellery in relation to your order and consumer service management may include;
First and last name(s), invoice address(es), postal code, phone number, email address, credit and debit card information, consumer service correspondence on questions, queries and complaints.
Cookie notice
When you visit our website, the site asks your browser to store/access a small piece of data (text file) called a cookie - on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies.
We also use third-party cookies, which are cookies from a domain different than the domain of the website you are visiting, for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies as follows: essential cookies, analytical cookies, functional cookies, personalisation cookies and advertising cookies. To understand the details of these types of cookies and the purposes for which they are used, click here.
4.1 How to control and delete cookies
Our website contains a cookie consent tool that can be used to manage your cookie preferences. The tool will record when you have consented to our cookies and will ask for consent once a year, or if and when we change our cookies, to ensure web visitors stay up to date with changes to our cookies. The consent tool can be used to select and deselect all cookies, except essential cookies which cannot be disabled. To access the consent tool, use the link to the Cookie Settings in the website footer.
Many of the cookies used on our website can be disabled either by using the consent tool or through your browser. To disable cookies through your browser, follow the instructions usually located within the “Help,” “Tools” or “Edit” menus in your browser. Please note that disabling a cookie or category of cookies through the cookie consent module does not delete the cookie from your browser unless manually completed through your browser function.
In the links below, you can find guides on how to delete or block cookies in the most commonly used internet browsers:
Chrome
Firefox
Safari
Windows Edge
Please note that information collected prior to your change of cookie preferences may still be used even though your preferences are changed. However, no further information will be collected from the moment you choose to disable certain cookies.
With whom will your personal data be shared?
Nora Capò Jewellery uses service providers who process your personal data on our behalf.
The services provided by third parties may include; authentication, hosting and maintenance services, analysis services, mail messaging services, delivery services, handling of payment transactions, pay later providers, address and mail checks.
These third parties are our data processors and may only process personal data to the extent necessary in order to deliver their services. Our data processors are contractually obliged to treat such information in the strictest confidence.
Some of our data processors are situated outside the EU/EAA. Consequently, we will share your personal data with countries outside the EU/EEA. However, if your personal data is transferred to a third party outside of the EU/EEA, such transfer will be safeguarded by either:
The country in question is considered a safe third country, subject to an adequacy decision from the European Commission. A list of countries outside the EU with an adequate level of protection can be found here.
The third party concerned must sign up to the European Commission’s Standard Contractual Clauses (SCC’s) for the transfer of personal data to third countries and further implement necessary technical and organisational safeguards.
The third party in question is certified according to GDPR Art. 40; or
The third party in question has a set of approved Binding corporate Rules.
To obtain a copy of such legal basis of transfer, please contact Nora Capò Jewellery by sending an email to Global_Compliance@Nora Capò Jewellery.net.
We may disclose your information to the extent that we are required to disclose or share your personal data in order to comply with legal obligations or directives of the court or other competent legal body, or to enforce or apply our privacy notice and other agreements; or to protect the rights, properties or security of Nora Capò Jewellery or Nora Capò Jewellery Group, our employees, consumers or others. This includes exchanging information with other companies and organisations with the aim of protecting against fraud and reducing credit risk.
If we choose to participate in an alternative dispute resolution via the online dispute resolution platform, we may disclose your personal data to the European Commission in their function as operator of this platform and to any alternative dispute resolution provider designated to handle the dispute.
Please note that the information you publish or disclose through your interaction with Nora Capò Jewellery (e.g. personal data contained in images, stories, comments and videos that you submit) will become public information and may become available to visitors to the site as well as the general public.
Your rights
In general, you have the following rights:
6.1 The right to request access to your personal data
You are entitled to gain access to some of the personal data you provide to Nora Capò Jewellery. By contacting us you may request details of the information about you that we hold and process, including the purpose for which it is used.
6.2 The right to amend and/or erase your personal data
You have the right to request correction, appendage, erasure or blockage of your stored personal data. To do so, kindly contact us at noracapodesign@gmail.com. If for any reason we cannot comply with your request, we will contact you.
6.3 The right to restrict the processing of your personal data
Under certain circumstances, you have the right to restrict the processing of your personal data. To request restriction, kindly contact us at noracapodesign@gmail.com.
6.4 Right to data portability
You have the right to receive your personal data (solely relating to you) in a structured, commonly used and machine-readable format (“data portability”) and the right to transit this data to another data controller. To request data portability, kindly contact us at noracapodesign@gmail.com.
6.5 Right to object to the processing of your personal data and to unsubscribe
You have the right to ask us not to process your personal data when processing is based on a legitimate interest pursued by Nora Capò Jewellery e.g. for marketing purposes, as stated above. You can always exercise your right to object at any time by contacting us here.
6.6 Right to withdraw your consent at any time
You are at any time entitled to withdraw your consent to our processing of your personal data to the extent our processing is based on a consent. The withdrawal of consent shall, however, not affect the lawfulness of processing based on consent before its withdrawal. Contact us by sending an email to noracapodesign@gmail.com to withdraw your consent.
Retention of your personal data
Nora Capò Jewellery will not retain your personal data for longer than is necessary for the purposes for which it is processed as part of the processing activities. In the following, you can find our retention periods for the processing activities performed by Nora Capò Jewellery:
Your order and Customer Service
For information about the processing activity, please refer above to paragraph 3.5.
Purchaser - no account/guest check-out
Someone who has made an identified purchase either online on Nora Capò Jewellery website or instore without a Nora Capò Jewellery account.
How do we define an inactive purchaser?
An inactive purchaser is someone who has not engaged with us by making an identified purchase either instore or online on Nora Capò Jewellery website for a period of years from the last engagement.
What personal data will be erased if a purchaser is inactive?
Name, email address, address, zip code, phone number, Master Consumer ID and purchase data (if not in breach with local mandatory law).
When will personal data be erased?
Personal data will be erased if the purchaser has been inactive for up to 5 years.
What personal data will be retained after the 5 years inactive period?
No personal data will be retained unless required by applicable local law. Some information may though be stored in an irrevocable anonymised form for the purpose of statistics.
Collection of data through your interaction with us for marketing and personalisation
For information about the processing activity, please refer above to paragraph 3.1.
Web Visitors
A web visitor is someone who has visited a Nora Capò Jewellery-owned website.
How do we define an inactive web visitor?
An inactive web visitor is someone who has not visited a Nora Capò Jewellery-owned website within a continuous period of 2 years.
What personal data will be deleted if a web visitor is inactive?
If no consent to cookies:
IP address and web user agent
If consent to cookies:
Content data, A/B test and product browsing analytics, traffic source analysis, internal search analytics, purchase analytics, device analytics, marketing retargeting etc.
When will personal data be erased?
Personal data will be erased 2 years after it is collected.
What personal data will be retained after the 2 years inactive period?
No personal data will be retained unless required by local mandatory law. Some information may though be stored in an irrevocable anonymised form for the purpose of statistics.
Complaints
If you wish to appeal against the processing of your personal data, please contact us by email, telephone or letter. You may also contact the Data Protection Agency. Find contact details at www.datatilsynet.dk.
Changes to this notice
Nora Capò Jewellery regularly review our privacy notice in order to keep it up to date and compliant with privacy and data protection principles. This privacy notice may be changed from time to time in order to keep pace with new developments and opportunities relating to the Internet and to stay in line with relevant data protection legislation. Any changes we may make to our privacy notice in the future will be posted on this page and, where appropriate, may be notified to you by email.
Last updated November 2024
